RETURNS + EXCHANGES
Please look over your order as soon as you get it in your cute little hands.
We are sorry to hear you didn’t love your purchase. All returns will be issued as a store credit in the form of an emailed gift card.
Items must be in new and unworn condition, with the tags still on to be eligible for return (=eGift) or exchange.
The items must be shipped back to us within 14 days of purchase and the customer is responsible for shipping charges unless the mistake was on our end.
In the event that of an item wishing to be exchanged is not being in stock, you will then be issued an eGift card.
Sale items, jewellery, accessories, hats, toques, mittens, scarves, belts, the breast cancer collection, shoes/slippers, swim wear, bodysuits, intimates, candles are FINAL SALE AND CANNOT BE RETURNED.
All pre-order sales will be final, no refunds or exchanges will be accepted.
Any additional shipping costs for returns and exchanges will be the responsibility of the customer. The emailed gift card will be issued once the return is received.
USA orders are final sales due to duty and brokerage issues
CANCELLING ORDERS
Once the order has been placed, we can not cancel.
We treat every scenario at a personal level and want you to love your purchase.
Not sure if your item is returnable? Shoot us an email if you have any questions about your return or exchange at hello@harlowcruzcollective.com
If you were sent damaged/defective, incorrect items or are missing items from your order, please contact us at hello@harlowcruzcollective.com within 5 days so we can get that sorted out for you!